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RPM and the Clinician – Patient Relationship

One of the most promising aspects of RPM is its power to strengthen the relationship between patients and their existing clinicians.

0 lessons 13 minutes free course

Course Description

As opposed to threatening the livelihood of doctors, nurses, and other clinicians, RPM programs actually have the power to strengthen the relationships between patients and these essential caregivers. In this course, our telehealth experts describe how RPM can improve communication between patients and clinicians, the role of educational materials in strengthening that bond and keeping patients engaged, and a number of related topics.

Course Outline

  • How Does RPM Affect the Clinician-Patient Relationship2:24

    Among its revolutionary effects on the nature of care delivery, RPM has been shown to dramatically enhance how patients and clinicians communicate and share information. As our experts explain, the relationships between patients and clinicians are strengthened by increased interactivity and the almost-instantaneous sharing of biometrical data, which can serve to bridge gaps that often exist in traditional care delivery.
    In this lesson, you will learn:

    • How RPM can strengthen the patient/clinician bond
    • How RPM provides clinicians with better patient data
    • How RPM helps clinicians identify patient needs
    • How RPM “bridges the gap” between patients and clinicians

  • How Do I Educate Patients Via RPM?2:36

    From post-discharge videos to nutrition guides, educational materials are a major part of the success of any RPM program. As our experts explain in this lesson, the most effective content is offered in a multimedia format and tailored to where patients are in their personal care plan, designed to ensure that they remain active in the maintenance of their own health by engaging them in their own style of listening and learning.
    In this lesson, you will learn:

    • The various forms educational materials can take
    • The importance of providing continuing education
    • Why it’s essential to speak to patients in their own style
    • Why content should be specific to a patient’s situation

  • How Do I Keep Patients Engaged on an RPM Program?2:35

    Based on the foundation of motivating patients to take charge of their own health, patient engagement is a key driver to the success of any RPM program. This can be accomplished in a number of ways, explain our experts in this lesson — including offering a rich variety of content that keeps patients interested, scheduling video contact as often as needed, and offering continuous support, encouragement and feedback.
    In this lesson, you will learn:

    • Why a variety of educational content is crucial to engagement
    • The importance of continuous encouragement and support
    • The importance of engaging patients on their own schedule
    • How regular videoconferencing can boost engagement

  • Will RPM Replace Nurses and Doctors?2:00

    Will RPM make doctors, nurses and clinicians obsolete? Quite the opposite, say our experts: Far from offering a substitute to professional caregivers, an effective RPM program supplements their efforts. By enabling healthcare professionals to interact with patients in the environment that most patients prefer — their own homes — RPM improves the patient/clinician relationship and enhances the capacity for effective communication.
    In this lesson, you will learn:

    • How RPM can supplement the work of clinicians
    • How RPM empowers greater patient/clinician contact
    • How RPM allows for meaningful long-distance communication
    • Why patients prefer treatment in familiar environments

  • Can RPM Integrate Into Existing Clinicians' Workflows?1:45

    The most successful remote patient management programs focus as much on the needs of the clinicians as on patients. To accomplish this, explain our experts in this lesson, programs must be structured to integrate into the existing workflows within which clinicians already work. This not only helps eliminate unnecessary burdens on clinical jobs, it also enables clinicians to deliver care more in a more efficient and effective manner.
    In this lesson, you will learn:

    • Why RPM should be built around existing clinical workflows
    • Why clinician acceptance is as important as patient acceptance
    • The importance of understanding how clinicians deliver care
    • How RPM can and should make workflows easier to manage

  • How Many Patients Can One Clinician Manage with RPM?1:42

    Because each RPM program is customized to meet a specific set of goals, each program will also be configured according to a unique set of considerations. As our experts explain in this lesson, this means that the appropriate clinician-to-patient ratio for each program will vary, depending on the specific technology being used, the details of the implementation, and the level of clinical intervention required, among a few other factors.
    In this lesson, you will learn:

    • The average number of patients clinicians can manage with RPM
    • Why the precise patient-to-clinician ratio tends to vary
    • The role of the exception-based approach to RPM
    • How managing more patients helps cost-reduction effort

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